Summary of Terms and Conditions
ABN 66 131 326 139

This summary is designed to help you understand our detailed Terms and Conditions which apply to you, please read the full Terms & Conditions here.


Some capitalised words in this summary mean the following:

  • Us, We and Our means Talent 100 Pty Ltd.
  • You or Your means a student of Talent 100 Pty Ltd, or their parent or guardian if the student is under 18.
  • Services means the educational services we provide as set out in the Enrolment Agreement.
  • Term means a Talent 100 Academic term during a school year.

You can see the full list of Definitions here.

By enrolling in one of our course programs, you are entering into an agreement with us.

The agreement is governed by our Terms and Conditions, Privacy Policy, Website Terms of Use, Enrolment Agreement, Enrolment and Pricing Guide and Direct Debit Terms (together, the Full Terms or the Agreement).

Please read the Full Terms carefully.

We provide learning and tuition services across a range of subjects designed to help prepare you for your Higher School Certificate.

The Services we provide to you under the Agreement will be tailored to your selected subjects, this is detailed in your Enrolment Agreement. We will provide the Services to you using due skill and care.

Each program has different conditions, such as those relating to tuition fees, tutorial privileges, subject selection, program inclusions and minimum enrolment commitments. If you change your enrolment during the Service Period, you may be required to pay additional fees.

Please ensure you understand the minimum enrolment commitment applicable to the program and payment option you have selected. In summary:

Instalment Payment Option for Yearly Success Program 10 weeks (or the remainder of the term pro-rated when enrolling mid-term) paid upfront and a minimum of 10 weeks per term thereafter.
Upfront Yearly Payment Option and/or 100+ Club members 40 weeks (one year) paid upfront and due immediately.

Or, 30 weeks (one year) paid upfront and due immediately for Year 11 enrolments.

School Holiday and Special Programs and MedStart Programs Full duration of that particular program.

Our Fees are set out in your Enrolment Agreement.

Our Fees, payment methods, promotions and these Terms and Conditions may be amended from time to time at our discretion.

You can pay our Fees upfront, or in instalments by direct debit from a bank account or credit card that you nominate. We charge you the same Visa and MasterCard credit card or debit card surcharge that the credit card or debit card provider charges to us.

We process all direct debit payments through a direct debit system managed by IntegraPay. The IntegraPay terms and conditions form part of your agreement with us and you can read them here.

You can pay our Fees in instalments, if you opt for the Instalment Payment Option. In doing so, you commit to pay for the terms as follows:

  1. Payment for the first term of your enrolment: 10 weeks upfront, or, if enrolling mid-term, the remainder of the first term pro-rated; and
  2. Subsequent payment for subsequent terms: 10 weeks’ upfront.

Instalment payments paid by direct debit are processed on Monday of Week 10 of the current term, as payment for the following term.

Your nominated bank account or credit card will be debited on Monday of Week 10 each term, that is, on the following dates:

Term 4, 2017 Monday, 4th December Monday, 11th December
Term 1, 2018 Monday, 2nd April Monday, 9th April
Term 2, 2018 Monday, 25th June Monday, 2nd July
Term 3, 2018 Monday, 17th September Monday, 24th September
Term 4, 2018 Monday, 3rd December Monday, 10th December

If you wish to dis-enrol for the upcoming term, you must give Talent 100 Notice of this by the above Dis-enrolment Notification Deadline in order to stop your direct debit payment being processed on the next Debit Date.

You will be charged a dishonour fee for any declined transactions. Talent 100 will make all reasonable endeavours to contact you directly however, if the account remains overdue after 7 days, we reserve the right to cancel your enrolment and disenrol the student from all classes. We reserve the right to charge interest at a rate of 2% per month on any amounts unpaid after the expiry of 30 days after the payment date.

Whenever you are required to give us Notice, you must do so in writing by submitting an Online Account Enquiry Form by the relevant deadline (“Notice”). The Online Account Enquiry Form can be found on our website at https://www.talent-100.com.au/contact-us/account-enquiries/.

All payments are non-refundable unless you provide us with Notice with accompanying reasons at least 7 days prior to the commencement of the program for which you are requesting a refund or a credit.

If a class is unavailable because of Mentor absence due to illness of other unforeseen circumstances, Talent 100 will offer a replacement mentor, a rescheduled class, a make-up class, or a refund, at its sole discretion.

To achieve progress in our programs, you must attend your classes. If you know you are going to miss a class, you can book a tutorial or request a make-up class. We offer one make-up class per course, per term only. We make no guarantees that the requested make-up class will be available.

If you drop a selected subject at your school, you must give us Notice and have your school provide proof that you are no longer doing that subject. You may be eligible for a credit toward a different subject with us.

Although we do our best to provide a Mentor and Class for as many Option Topics as possible, we cannot guarantee that every single Option Topic offered in the HSC syllabus will be accommodated in this way. This is due to the sheer number of Option Topics offered across New South Wales Schools.

You must tell us what your Option Topics are as soon as you know. If we cannot accommodate a particular Option Topic, you may be eligible for a credit or refund. However, if you don’t tell us by week 10 of Term 1, it may be too late for us to accommodate you, in which case you will not be eligible for a credit or refund.

Tutorials are designed to assist you outside of the classroom, and must be booked online through the My Mentor Website at least 24 hours in advance. It’s your responsibility to bring your own questions and materials to the tutorial.

You may be able to accelerate to a higher stream for a subject. To do so you will need to sit a diagnostic exam and will need to show us proof that you have accelerated that subject at school. The accelerated subject may attract higher fees than your original level subject (see pricing here). If we approve your acceleration, we will charge you the difference in price, calculated on a pro rata basis from the week you accelerate.

You will have access to our online resources via our online student portal at my-mentor.com.au for your selected subjects, until your enrolment ceases. You are responsible for all activities that happen through your log-in – it’s up to you to keep your log-in credentials safe. You must tell us right away if you suspect unauthorized use of your account or that it’s been compromised in any way.

We communicate with you (and your parents or guardians) via email and SMS. If you opt out of these emails, we are not responsible for your failure to receive important messages such as billing reminders. It is your responsibility to provide accurate and up to date contact information to ensure you receive these important messages.

You are happy for us to use your name, exam results and photographs for advertising and promotional purposes, or for us to publically announce that we have provided Services to you, unless you tell us otherwise in writing.

All MedStart programs are covered by our Terms. Fees are payable upfront. The MedStart Online Resources program is only valid until the UMAT Exam of the enrolled year and does not include any face to face teaching. The MedStart Interview Blitz program includes the choice of one full interview tailored to the university selected for application OR two half interviews, tailored to two separate universities.

To be eligible for admission into an A-Class, you must pass our Diagnostic Examination and an Attitude and Aptitude Test to our satisfaction. You must also provide us with your most recent school report.

You must give us Notice if you wish to dis-enrol, as follows:

Instalment Payment Option – If you pay in instalments by direct debit and if you wish to cancel your enrolment for the following term(s) and associated instalments, you must give us Notice by the Disenrolment Notification Deadline that applies to the term you are currently in, as set out below:

Term 4, 2017 Monday, 4th December Monday, 11th December
Term 1, 2018 Monday, 2nd April Monday, 9th April
Term 2, 2018 Monday, 25th June Monday, 2nd July
Term 3, 2018 Monday, 17th September Monday, 24th September
Term 4, 2018 Monday, 3rd December Monday, 10th December

If you do not tell us you want to disenrol by the applicable Disenrolment Notification Deadline, your direct debit payment for the upcoming term will be processed on its scheduled date. This means you will be enrolled for the following term, for a period of 10 weeks.

All other Enrolments – For all other enrolments, including if you paid upfront, you must provide at least 7 days Notice prior to the commencement of the program from which you wish to dis-enrol in order to be eligible for a refund of amounts already paid.

Either we or you can terminate this agreement if the other one of us has breached a material term in it, provided we both participate in the dispute resolution process outlined in the Terms and Conditions.

Please note, however, that there are some circumstances where we can terminate the Agreement immediately, and in our sole discretion. For example, this could happen if you breach the Agreement in a way which cannot be remedied, or if you don’t remedy the breach after receiving written notice from us. We can also terminate the Agreement immediately if, for example, you: fail to pay an invoice on time; behave inappropriately after receiving three warnings from us; don’t give us the information or instructions that we need in order to provide you with the Services; or if we think that the relationship between us has broken down.

Regardless of how the Agreement terminates, when it does you agree that any Upfront Payment or payments you have made are not refundable to you, unless otherwise provided for in these Terms and Conditions.

You are expected to exhibit good behaviour and a positive attitude during your enrolment.

You agree not to act in an anti-social or disruptive manner. If inappropriate behaviour persists, we may cancel your enrolment.

You agree to share your school exam results and HSC results as soon as ATAR results are released. You agree that you (and/or your parent or guardian) will not approach our Mentors to provide you with tutoring services during the time you are enrolled with us or the 12 months after. So we can aim to address you needs, you agree to tell us about any behavioural or learning difficulties you have which may impact your learning abilities.

We own all Intellectual Property rights in our Materials. Nothing in these Terms transfers or licenses any of those rights to you. You will not copy, print, upload in any way, sell or disclose any of our Material. Your use of the ‘My Mentor Website’ is strictly by way of a conditional licence from us to you. For all yearly courses Talent 100 will retain access to the My Mentor Website’ until December 31st, unless you dis-enrol during the year. In such a case, you will lose access to the ‘My Mentor Website’ at the end of the term in which you dis-enrol.

You agree to provide information including any Intellectual Property to us to enable us to provide the Services. If you have any Moral Rights in that IP, you also provide us with the necessary consents to enable us to use that IP in various ways in order to provide the Services to you.

We agree not to disclose your Confidential Information to any third party other than, where necessary.

Nothing in our terms excludes your statutory rights under Australian Consumer Law. Our liability is governed solely by the ACL and these Terms.

If you are a consumer as defined in the ACL, the following applies to you: “We guarantee that the Services we supply to you are rendered with due care and skill, fit for the purpose that we advertise, or that you have told us you are acquiring the Services for or as a result which you have told us you wish the Services to achieve, unless we consider and disclose that this purpose is not achievable; and will be supplied within a reasonable time. To the extent we are able to exclude liability; our total liability for loss or damage you suffer or incur from the Services is limited to us resupplying the Services to you within the 12 months to which your claim relates, or, at our option, us refunding to you the amount you have paid us for the Services within the 10 weeks to which your claim relates.”

Beyond the above guarantees, and to the extent permitted by law, we exclude all warranties in relation to the Services.

We exclude liability for the Services being unavailable, and any claims for loss or damage made against you arising out of your inabaility to access the Services – even if you told us about the likelihood of such loss or damage.

Our total liability is limited to the total fees paid by you to us in the ten week period prior to the event giving rise to the liability. Alternatively, and only if you have made no payments in that ten week period, our liability is limited to one hundred dollars (AUD$100).

We make sure that all Talent 100 staff aged 18 years and over have been cleared with the relevant Police Check and Working With Children Check at the time they are hired. Beyond verifying the validity of each staff member’s Working With Children Check every academic year, Talent 100 makes no guarantee as to the ongoing validity of these checks. While we make every reasonable effort to ensure that your performance improves during your enrolment, we make no guarantees in this regard.

You hold us harmless for and against any and all Claims resulting directly or indirectly from any incorrect information you give us, any breach of these terms or if you misuse the Services. You agree to co-operate with us (at your own expense) in handling disputes.

Jurisdiction and entire agreement

The Terms and Conditions are governed by the laws of New South Wales and the Commonwealth of Australia. The Agreement is the entire agreement between you and us. This means the Agreement superseded any prior agreement, understanding or arrangement between you and us, whether it was a verbal agreement or in writing.

The above is a summary of the Terms and Conditions only. Our Terms and Conditions can be viewed in full here.

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